Knowledgebase : Technical Issues > Control Panel

Forgot your cPanel password & need reset it? Do you just need to login to cPanel?

Shared Hosting

  1. Login to our Client Area at https://clients.fused.com/clientarea.php
  2. Navigate to "Services" > "My Services"
  3. Select "Active" on the far right (technically, the whole row is selectable)
  4. From here you can use "Change cPanel Password" on the left or "Login to cPanel." You can also use all the icons down below to quickly jump directly into cPanel.

If you subscribe to our semi-dedicated or dedicated servers, you should be able to reset any cPanel passwords via whm via yourprimarydomain.com/whm — if you're unable to, reach out to our support and we'll handle the reset.

Get in touch with your support if you have any questions.

 

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What is cPanel?

cPanel is a panel you as a Fused client will use to manage your site. It provides you with tools to add e-mail accounts, databases, and manage additional domains on your account along with a plethora of other features.
cPanel is where the majority of your interaction with your hosting account will occur.

Access cPanel

To access cPanel, there are two options:

  1. Login to our client area at https://clients.fused.com
  2. Navigate to "Services" > "My Services"
  3. Select the "Active" link* next to the service you'd like to access.
  4. From there, select either "Login to cPanel" on the left, or use some of the functions below as needed.

Advanced method

You can also simply add /cpanel/ to your URL hosted at Fused & it will provide you the access form, though you'll need your password.

*: The whole row is technically selectable, but we say "Click the Active Link" to avoid confusion.

Addon domains are additional domain names that you host on your account. Each addon domain has the ability to have it's own separate mail and data.

The addon domain section within cPanel allows users to manage, add, and remove addon domains.

Please note that an addon domains nameservers will not be available until after you've added it to an account. Immediately after adding it, check your cPanel beneath "View Cloud Nameservers" for the nameservers to point the domain to. Each domain pointed at fused has a unique set of four nameservers. 

To add an addon domain: 

You must first have an addon domain slot available. To check if you do, login to cPanel and go to the menu information on the left. You will see an "addon domain" entry with the number of available slots. If the number is maxed out, you will need to contact support to purchase additional addon domain slots. Addon domains are available at Fused for $12 per year

Once inside the addon domain section there are three available fields, below will explain each one:

  • The "domain" field is the location where you enter the addon domain name. Please enter it without https://www.
  • The "folder" field allows you to specify which folder the addon domain will point to. The folder will be one level below your public_html folder, e.g. public_html/foldername. Please note that only a singular word can be used in this field and it is case-sensitive.
  • The "password" field allows you to create a password which you can later utilize to connect via FTP directly to the addon domain. In most cases, your primary cPanel username and password are better used.

Once all three fields are filled, select "add domain" and it will addon. Shortly after adding, the domain will function.

Please contact support if you have any further questions regarding addon domains.

If you want to be notified when your account gets close to your usage limits, simply login to your cPanel account and click "Update Contact Info" under Preferences.

Input your email address and select the options under:

  • Send notifications to your contact email address when you are reaching your disk quota.
  • Send notifications to your contact email address when you are reaching your bandwidth usage limit.
  • Send notifications to your contact email address when one of your email accounts approaches or is over quota.

Remember to use an email address that's not hosted with us just in case. If you send it to an email hosted by us and you go over quota, you will not receive the final notifications.

Adding Apache Handlers
 
Apache handlers allow you to control what Apache will do with certain file types. When Apache sees a file, it has an action built in for that file type, and will perform that action. If you wish Apache to do a different action, you will need to make a handler to tell Apache to perform that action. For example, if you use a file type that requires a special service to run it, such as a movie file (.mpg) that you wish to run through a specific streaming server, you need to tell Apache to treat these files differently.
 

To add Apache Handlers:

  1. Click on the icon above the words "Apache Handlers" on the main screen of your cPanel interface
  2. Enter the extension(s) you wish to associate with the service that they will be using in the blank field below extension(s)
  3. Enter the service you wish to have handle the filetype(s) in the blank field below "Handler," and click on "Add." The new handler should appear under "User Defined Handlers"

Troubleshooting: Make sure that the handler you wish to use is installed on the server that your web site is on.

Removing Apache Handlers 

If you no longer need a special action for the file types you have specified, you can remove the handlers you have created with the Apache Handlers menu  

  To remove Apache Handlers: 

  1. To access "Apache Handlers," click on the icon above the words "Apache Handlers" on the main screen of your cPanel interface
  2. Select the handler you wish to remove from the drop box, and click on "Delete"

NOTE: The following will appear (except .extension will be the file extension that was being handled):

Handler Removed
The handler for .extension has been removed.
 
Troubleshooting: If files with special handlers are not opening properly, try removing their handlers and recreating them.

 

 

The Addon Domain Maintenance menu allows you to remove addon domains from your account. This will not remove the subdomain that the addon domain points to and removing an addon domain is irreversible.  

To add an addon domain: 

  1. To access the Addon Domain Maintenance menu, click on the icon above the words "Addon Domains" on the main screen of your cPanel interface
  2. Select the addon domain you wish to remove from the drop box next to "Remove Addon Domain"
  3. Click on "Delete Domain"

If you have any questions, feel free to contact support. 

Deny access to your site from a domain or IP
 
The IP Deny Manager allows you to prevent an IP address, domain name, or block of IP addresses from accessing your web site. If someone is using a lot of your bandwidth, posting malicious content, or should not be allowed to access your site for another reason, you can preventing them from doing so in the IP Deny Manager.  

Here are the steps:

  1. To access the IP Deny Manager, click on the icon above the words IP Deny Manager on the main screen of your cPanel interface
  2. Enter the IP address or domain name you wish to deny access to in the blank field next to IP Address or Domain: (You can enter an IP block such as 1.2.3. also to deny access to all IPs that start with 1.2.3.)
  3. Click on "Add." The following will appear (except 1.2.3.4 will be the IP or domain you have entered): IP Deny ManagerUsers from the IP address 1.2.3.4 will not be able to access your site 

Troubleshooting: Make sure you have entered the IP address or domain in the proper format when adding IPs or domains to deny. IPs should be in the following format 1.2.3.4, and domains should look like domain.com.

Allowing access to denied IP addresses
 
If you no longer wish to deny access to a specific IP address, you can use the IP Deny Manager to allow access to that IP address.
 
Here are the steps:

  1. To access the IP Deny Manager, click on the words "IP Deny Manager" on the main screen of your cPanel interface
  2. Use the drop box next to "Remove" to select the IP that you wish to allow access to
  3. Click on "Remove." The following will appear (except 1.2.3.4 will be the IP address you have selected): IP Deny Manager

The IP address 1.2.3.4 will now be able to access your site.

Troubleshooting: Make sure that the IP is removed from the list below Current IP addresses being blocked or else it will still be denied access.
 
 

This function allows you to change the language that is displayed in your cPanel interface. If you need a new language, you will need to contact your cPanel provider in order for them to install it.

To access the Language Maintenance Menu, click on the icon above the words "Change Language" on the main screen of your cPanel interface.


Here are the steps:

  1. To access the Language Maintenance Menu, click on the icon above the words "Change Language" on the main screen of your cPanel interface
  2. Select the language you wish to use from the drop down menu next to "Set Language to:"
  3. Click on "Change"


 

Changing your password for your hosting account is easy!

Simply: 
1. Log into our Client Area
2. Select "Services > My Services" on the menu
3. Select the "View Details" link next to the account you want to change the password for
4. Select "Change cPanel Password" on the left navigation tabs. Type in your new password you'd like
5. Save changes

Within ten seconds you'll be able to use that password to access your cPanel account.


As an alternative, you can use the "Login to cPanel" links within our client area near that change password link.

This function will show the last 300 people that have accessed your site.

People that have accessed your site more than once will not be listed twice, so there may not be 300 visitors shown if there are duplicates.

Enabling Hotlink Protection
 
Hotlink Protection prevents other websites from directly linking to files (as specified below) on your website. Other sites will still be able to link to any file type that you don't specify below (ie. html files). You can use hotlink protection to keep other sites from linking to your images, videos, and other files. If another site links directly to your images or other files, they will be using your bandwidth to display those files rather than theirs.   

Here are the steps:

  1. To access Hotlink Protection, click on the words "Hotlink Protection" on the main screen of your cPanel interface
  2. Enter the names of sites that you wish to access your files in the first field which already contains the name(s) of your site(s)
  3. Enter the file types that you wish to let those sites access by entering their extensions in the blank field next to Extensions to allow (separate by commas)
  4. Enter the URL you wish to redirect links to that are not allowed in the blank field next to "URL to Redirect to"
  5. If you wish to allow the sites you have entered to directly request files (view images or videos by typing their URL into a browser), click on the box next to "Allow Direct Requests"
  6. Click on "Activate" to enable Hotlink Protection.

Troubleshooting: Make sure that you include all sites that need to access your protected files in the first bank field or they will not be able to view the files. If you still cannot view a file, try disabling Hotlink Protection to see if it is the cause of the problem.
 

Disabling hotlink protection
 
If you no longer wish to use Hotlink Protection on your site, you can disable it with the Hotlink Protection Menu.
 
Here are the steps:

  1. To access Hotlink Protection, click on the icon above the words "Hotlink Protection" on the main screen of your cPanel interface
  2. Scroll down to the bottom of the menu, and click on "Disable"

If successful, "Hotlink Protection Disabled!" will appear.

Troubleshooting: If you cannot view certain image files, make sure that their extensions are included in your Hotlink Protection setup.
 

Leech Protect allows you to prevent users from publicly posting their password to a restricted area of your site. It also can prevent people from attempting to guess a user's password through repeated guesses.

Here are the steps:

  1. To access the Leech Protect Menu, click on the words "Leech Protect" on the main screen of your cPanel interface
  2. Navigate to the folder you wish to protect, and click on its name
  3. Enter the number of times a user may login to this folder during a 2 hour period in the box next to "Number of Logins per Username Allowed in a 2 hour period:"
  4. Enter the web address of a site you wish to send users to who violate the maximum number of logins allowed next to "URL to redirect Leech Users to:"
  5. If you wish to be alerted to violations, click the box next to "Send Email Alert" to and place your email address in the blank field next to "Send Email Alert to:"
  6. If you wish to have an account suspended when it violates the maximum number of logins, click the box next to "Disable Compromised Accounts"
  7. Click on "Enable" to enable leech protection

Troubleshooting: To disable leech protection, click on the "Disable" button. Manage users is to be used the same way as "Password Protect Directories" is.
 

The Index Manager allows you to customize the way a directory will be viewed on the web. You can select between a default style, no indexes, or two types of indexing. If you do not wish for people to be able to see the files in your directory, choose no indexing.

 Here are the steps

  1. To access the Index Manager, click on the words "Index Manager" on the main screen of your cPanel interface
  2. Click on the name of the directory you wish to change the indexing options for (You can click on the picture next to its name to navigate to that directory.)
  3. Select the type of indexing you wish to use for that directory from the menu that appears, and click on "Save"

A message similar to the following will appear (except the directory will be the one you have chosen, and the index options will be the one you have chosen):

 The index settings on /home/user/public_html/images have been updated. Indexes are now Off.
 
Troubleshooting: Try setting the indexing back to the server default if you are having problems viewing directories or files.
 

The Error Pages function allows you to modify the different HTML pages that a user will see when an error is registered on your site. For example, you can change the file not found page to include your logo, a link back to your site, an apology, or something else. Changing these pages can give a more personal feel to your site and can also be useful when your site is under construction.

 Here are the steps:

  1. To access the Error Pages, click on the words "Error Pages" on the main screen of your cPanel interface
  2. Click on the number of the error you wish to modify the page for
  3. Enter the new HTML code into the blank field on the page that appears. You can use the buttons to insert pre-made bits of HTML code for you
  4. Change the name of the file in the field next to "Save as," if necessary
  5. When you are finished editing the page, click on "Save" to save the modified error page

The following is an explanation of each error page:

400 - This will be reached when the user enters a URL that refers to a page that does not exist on your site.

401 - This will be reached when the user has failed to authenticate themselves properly when trying to access a restricted page.

403 - This will be reached when access is forbidden to the page the user to trying to access.

404 - This will be reached when a user misspells a URL to a page they are trying to access. It is important to be helpful with your 404 error page or the user may decide to leave your site.

500 - This will be reached when the page cannot be displayed. This can occur when a script fails to run, or under other circumstances. You should have the user contact the site administrator when this page is shown.

 
Troubleshooting: Make sure to be friendly and helpful when creating custom error pages so your users stay at your web site rather than leaving when an error is found.
 

The Sub Domain Maintenance menu allows you to add subdomains to your account. This feature is very useful as people can access subdirectories in your site through a simpler domain name than using your domain name and directory names.

For Example: Instead of accessing http://www.domain.com/users/john/forums, they can access http://jforums.domain.com if you set up a subdomain pointing to the forums directory. 
 
Here are the steps:

  1. To access the Sub Domain Maintenance menu, click on the word "Subdomains" on the main screen of your cPanel interface
  2. Enter the prefix for the subdomain in the first blank field, and click "Add." If the subdomain was added successfully, the following will appear (except sub.domain.com will be the prefix you are using, and your domain): SubDomain Adder The subdomain, sub.domain.com has been added.
  3. Click on "Go Back"
  4. To make the subdomain work, select it from the drop box next to "Setup Redirection" and click on "Setup Redirection"
  5. Enter the URL which you wish the subdomain to display in the blank field, and click on "Save"


If the subdomain was redirected properly, the following will appear (except sub.domain.com will be your subdomain, and http://www.domain.com/test.html will be the URL you have selected your subdomain to display):

 
SubDomain Redirection

sub.domain.com is currently being redirected to http://www.domain.com/test.html  

 
Troubleshooting: Make sure the file and directories that you have the subdomain displaying exist.
 

You can utilize this same section of cPanel to add, remove and redirect subdomains

Adding mime types

Mime types tell browsers how to handle specific extensions. For example, the text/html mime type equates to .htm, .html, and .shtml extensions on most servers, and this tells your browser to interpret all files with those extensions as HTML files. You can alter or add new mime types specifically for your site (note that you can not alter the system defined mime type values).


Here are the steps:

  1. To access the Mime Types Menu, click on the words "Mime Types" on the main screen of your cPanel interface
  2. Enter the mime type in the blank field under "Mime Type"
  3. Enter the extensions to associate with the mime type in the blank field under "Extension(s)"
  4. Click on "Add" to add this new mime type

Troubleshooting: If the new mime type is not working correctly. Make sure the extension(s) associated with that type are not already defined in another mime type.

Removing mime types
 
If you no longer need a certain file extension to be interpreted in a specific way by your browser, you can remove it from your mime types list.

Here are the steps:

  1. To access the Mime Types Menu, click on the icon above the words "Mime Types" on the main screen of your cPanel interface
  2. Select the Mime Type you wish to remove from the drop box
  3. Click on "Delete" to remove the mime type


Troubleshooting: You can only remove User Defined Mime Types.

 

Adding parked domains 

The Parked Domain Maintenance menu allows you to add parked domains to your account. A parked domain allows you to reach your domain when entering the name of the parked domain into a browser. You can use a parked domain to allow multiple spellings of a domain name to access a single domain. 
 
Here are the steps:

  1. To access the Parked Domain Maintenance menu, click the words "Parked Domains" on the main screen of your cPanel interface
  2. To add a parked domain, enter the name of the domain in the blank field next to "New Domain Name:," and click on "Add Domain"

Note: If the parked domain was added successfully, the following will appear (except it will contain information about your domains and servers): 

Nameserver ips for domain2.com are: 1.2.3.4,5.6.7.8 Bind reloading on servername using rndc Bind reloading on nameserver using rndc Bind reloading on nameserver2 using rndc Bind reloading on nameserver3 using rndc

Created DNS entry for domain2.com

Setup Mail forward domain2.com -> domain1.com

Setup domain2.com OK

Adding httpd.conf entry for domain2.com to point to domain1.com

Troubleshooting: Make sure to register the parked domain with a valid domain registrar or else it will not work.


Removing parked domains


The Parked Domain Maintenance menu allows you to remove parked domains to your account. If a parked domain is no longer necessary, you can remove it without removing the main domain.

Here are the steps:

  1. To access the Parked Domain Maintenance menu, click on the icon above the words "Parked Domains" on the main screen of your cPanel interface
  2. To remove a parked domain, select the domain from the drop box next to "Remove Parked Domain," and click on "Remove Domain"


Note: If the parked domain was added successfully, the following will appear (except it will contain information about your domains and servers) :

Parked Domain Removal

domain2.com -> deleted from hostname.

domain2.com -> deleted from nameserver.

domain2.com -> deleted from nameserver2.

domain2.com -> deleted from nameserver3. Updating Mail Routes...Done

Removing localdomains entires....

Removing ServerAlias line....Done

Parked Domain domain2.com Unparked!
 

You can use the options in the Disk Usage Viewer to control what is displayed in the viewer. Through the options, you can navigate through your site and change the information that is displayed in the viewer.

Here are the following steps:

To access the Disk Usage Viewer, click on the icon above the words "Disk Usage" on the main screen of your cPanel interface.

  • To navigate to a directory, click on the name of that directory
  •  To enable a display option, click on the box with the name of that option 

Disk Usage Options:

  1. Show Parent Directories (Hide Parent Directories) - This option will show (or hide) all top level directories in your site. When turned on, directories above public_html will be show. When turned off, only subdirectories will be shown.
  2. Show More Directory Depth - This option will show all the subdirectories of the currently listed directories. 
  3. Show Less Directory Depth - This option will show all parent directories of the currently listed subdirectories. 
  4. Show Top Level - This option will show all files and directories that exist in your home directory. 
  5. Clear File Usage Cache
  6. Hide Small Files (Show Small Files) - This option will hide all files that do not take up a significant amount of disk space. (This can be very useful when trying to find only the files that are using a lot of space on your site). Enabling Show Small Files will go back to showing all files in the current directory, regardless of size.
  7. Show File Sizes as Bytes - This option will show all files sizes in bytes instead of megabytes.

Redirects allow you to make a specific web page redirect to another page and display the contents of that page. This way you can make a page with a long URL accessible by a page which has a shorter and easier to remember URL.

For example: Since http://www.domain.com/folder1/foldera/longfilename_with_underscores.html is hard to remember, you can make http://www.domain.com/filename.html redirect to the other URL. This way users do not have to remember the longer URL or search through your web site to get to the page they wish to access.

Here are the steps:

  1. To access the Redirects Menu, click the word "Redirects" on the main screen of your cPanel interface
  2. Enter the URL that you wish to be redirected in the first blank field
  3. Enter the URL of the page that you wish your users to be taken (redirected) to in the second blank field
  4. Select from the drop box whether this redirect is to be permanent or temporary
  5. Click on "Add" to add the redirect.


Temporary redirects can be used when pages are under construction so that the user can view another page until that page is complete.

 
Troubleshooting: Make sure both the page that is being redirected as well as the page that is being redirected to exist.

The Change Password option allows you to change the password that you use to access your cPanel interface. Your password should be hard to guess and changed often.

Here are the following steps:

  1. To access the Password Maintenance Menu, click on the icon above the words "Change Password" on the main screen of your cPanel interface
  2. Enter your current cPanel password in the blank field next to "Old Password"
  3. Enter your new cPanel password in the other two blank fields, and click on "Change Your Password Now"

If the password was changed successfully, the following will appear:

Attempting Frontpage Password change Found service.pwd!</br. Changed Frontpage Password Your password has been changed!

Please note that the password change does not take effect immediately.

This function allows you to see the bandwidth usage for your site. It shows the current month's bandwidth usage as well as your total bandwidth usage. This will include all HTTP (web) and POP (mail) bandwidth usage and may include FTP bandwidth usage if your system administrator has enabled FTP bandwidth logging.

 Here are the steps:

  1. Click on "Bandwidth"
  2. To view the bandwidth usage for all different types of transfers (HTTP, SMTP, POP, etc), click on your domain name 

Please note: if you need some additional transfer / bandwidth, simply ask us via support!

You can use this option to place a password on one of your site's directories. Only users that you specify will be able to access this directory.
 
Here are the steps:

  1. To access the Directory Access Menu, click on the words "Password Protect Directories" on the main screen of your cPanel interface
  2. Click on the name of the directory that you wish to protect. You can navigate to a directory by clicking on the icon next to it
  3. When the new screen appears, click on the box next to the icon to require a password to access the directory
  4. Type the name that you wish to appear in the login box for the directory in the blank field next to "Protected Resource Name:"
  5. Place the name of the user you wish to be able to access the directory in the blank field next to "Username:"
  6. Place the password for that user in the blank field next to "Password:" and click on "Add/Modify" authorized user
  7. Repeat steps 5 and 6 as necessary to add more users

 
Troubleshooting: To change a user's password, click on their name, type a new password into the "Password"  field, and click on "Change Password."
 

Raw Access Logs allow you to see who has accessed your site without the use of graphs, charts or other graphics. You can use the Raw Access Logs menu to download a zipped version of the server's access log for your site. This can be very useful when you need to see who is accessing your site quickly.
 
Here are the steps:

  1. To access the Raw Access Logs menu, click on the words "Raw Access Logs" on the main screen of your cPanel interface
  2. Select the domain or subdomain you wish to view the logs for by clicking on its name below the words "Please select a Raw Log to download:"
  3. Click on "Save" to save the log to the directory shown by your browser's Save File window
  4. To view the log, open it in a zip program and unzip the file inside. Use a text editor to open the log and view it

 
Troubleshooting: You will need to use a zip program that is compatible with .gz files to unzip the logs. We recommend using 7zip.

This function will display the last 300 errors for your site. This can be very useful for determining what links are broken on your site or what files do not exist that should. Checking this log frequently can help keep your site running smoothly.