Knowledgebase : Technical Issues

In case you received a letter from PayPal about their transition to SHA256 cert signing and G2 to G5 certificate authority swap, you don't need to worry.

Nothing needs to be done on your side. 

(There might be a slight (< 0.1%) chance you're using a very special IPN module. In that case, payments will be received by PayPal, but won't be reflected in your shop software. In this rare case, contact us.)

Thanks.

If you are getting memory errors on any php pages, try this:

Edit the php.ini file in your public_html folder (or create one if it doesn't exist) and have the following values in it:

memory_limit = 64M

You can even have more than 64M, for example: 128M

That's all! Save the file and enjoy your newfound increased limits.

Our systems require outgoing SMTP authentication to be enabled in order to send mail through our systems. Here's how you can enable it within most versions of iOS:

On your device:

1. Select "Settings" from the home page
2. Scroll down and Select "Mail, Contacts, Calendars."
3. Select the email account to modify
4. Scroll down to "Outgoing Mail Server" and click "SMTP"
5. Click on the "Primary Server"
6. Make sure the slider is "On"
7. Ensure that "Authentication" is set to password.

Everything should then work. Get in touch if you have any questions!

To enable SMTP authentication within windows mail, try this:

1. Go to "Tools" > "Accounts"
2. Select "Properties" after selecting the appropriate account
3. Select the "Servers" tab
4. Check the "My Server Requires Authentication" checkbox, and select "Settings"
5. Within the "Settings" page, confirm that the radio box "Use same settings as my incoming mail server" is selected, and hit "OK"
6. Close the rest of the screens

Everything should now work. If you're still having trouble, get in touch! 

All Fused hosting packages are assigned a Server Number that looks something like s#.fused.com. You may need this for various things like email account setup, connecting to cPanel, SSH or SFTP.

This number may periodically change as we balance users between our systems, but we'll always email you with a new one if it does.

New Account Information

When you signed up with Fused, a New Account Information email was sent out with your username, password, and other account details. Your Server Name is listed as "Server IP." You can access these messages within our client area under "Hello Yourname > Email History." Click here to go to the Client Area.


 

Spam.

We all adore hate it and ridding of it is my lifelong goal. To reduce the amount of spam you receive on Fused Network e-mail accounts, please follow the instructions below:

The first step you'll need to perform is actually enabling SpamAssassin. To do so, login to your cPanel and perform the following:

  1. Click "SpamAssassin"
  2. Select "Enable SpamAssassin"

Now onto step two after going back to the cPanel frontpage:

  1. Select "Account level filtering"
  2. Select "Create new filter"
  3. Change the "From" dropdown to "Spam Status"
  4. Change the "Equals" dropdown to "Contains"
  5. Insert the word "Yes" (Note the capitalized Y) in the field available
  6. Select "Create"

All done! Nearly 90% of your spam will now be filtered out.

We're frequently asked how does one access a site through the shared SSL certificates. Pretty easily actually!

Depending on which server your account is located on, your shared SSL URL would be based on the following:

https://s#.fused.com/~username/

In the above address, replace # with the number of your server and username with your cPanel username. You should then be able to access your URL via the shared SSL certificate in this manner. 

One of the more common problems that is the result of a whitespace at the end of a file.

The error looks like this:

Warning: Cannot modify header information – headers already sent by (output started at /home/user/public_html/config.php:40) in /home/user/public_html/index.php on line 6

In order to sort it, remove any extra lines from the file specified in the particular error message.

If you need assistance with it, simply reach out to us through support!

 

 

 

 

In order to use Gmail/Google Apps for your mail, you'll need to follow these steps.

Do note that at any point if these steps aren't adhered to properly, your mail will cease functioning entirely.

Step by step instructions on changing your MX entries to google: 

  1. Login to cPanel for the domain you wish to use Google Apps/Gmail for
  2. Select the "MX Entry" section
  3. In the dropdown, select the domain you wish to point towards Google Apps/Gmail
  4. Begin adding the Google records in the "Add New Record" section (Refer at the bottom below for the values)
  5. Once you've added the five records, delete the original record that has a value of '0'
  6. Afterwards return to the MX entry page and ensure "Remote Mail Exchanger" (or  is set within the "Email Routing" section
  7. You're all done! Your mail should begin delivering to Gmail/Google

The current known MX records are as follows, though you may wish to check Google's page for updated values.

Value / Destination: 

1 ASPMX.L.GOOGLE.COM
5 ALT1.ASPMX.L.GOOGLE.COM
5 ALT2.ASPMX.L.GOOGLE.COM
10 ASPMX2.GOOGLEMAIL.COM
10 ASPMX3.GOOGLEMAIL.COM

The shared hosting nameservers are available within your cPanel beneath "View Cloud Nameservers."

Each domain name we host has a unique set of four nameservers to wield. 

The most dreaded error on the web hosting seas...

Just kidding, it's not that bad!

The internal server error and its causes are relatively simple. In fact, there's only a couple of primary issues that can cause it:

  • Permissions: All folders must be chmodded to 755 and all php files to 655 or lower (644 is recommended)
  • .htaccess references to php settings -- php_flag entries from .htaccess files are not supported on our system
    If you require php flags you can create a php.ini file and place the statements there.
  • Bad code. The best & quickest solution to finding the source is checking the 'error_log' file in the same folder

So what should you do if you encounter an internal server error and can't find the solution? Contact us, of course!


The majority of the problems are caused by the issues above, but if you're unable to sort it don't hesitate to let Fused Network know. We've run into all sorts of juicy errors in the past and we're able to find the source of most very promptly.

This error means you're not properly authenticating prior to attempting to send mail.

The fix is:
1. "Check your mail" by attempting to download new messages. If this doesn't work please try the following below:

If using MS Outlook, please try the following:

1) Open outlook
2) Go to Tools/Email Accounts
3) Select the Account with the trouble and click Change
4) Click on More Settings
5) Click on Outgoing Server Tab
6) Click "Outgoing Mail Server (SMTP) requires authentication" and make sure "Use same settings as incoming mail server" is selected.

In order to live a secure online life, we recommend doing these steps for general online security.

1. Avoid public Wi-Fi in general, but especially when using FTP, email, etc. unless you're connecting securely via SFTP, or POP3 / IMAP via SSL or another secure method. Even then, there are man in the middle attacks. These rules apply to laptops, cellphones, tablets, and any other device that can access networks. Note: The same security concerns apply while using home Wi-Fi networks as well, and we often recommend disabling Wi-Fi at home and using wired internet consistently.

2. Avoid using "other" computers in public places, and even those from friends, relatives, etc. Phones, tablets, and other devices also fall under this same warning. Never assume that your friends, family & relatives don't already have virii / trojans / etc. on their system. 

3. Reset your passwords often, but especially after accessing any Wi-Fi networks or logging in from other systems.

4. Don't share account login details. If you have to share them for any reason, always change your passwords afterwards.

5. Don't share passwords with 3rd party sites, or use the same password on other sites. We recommend the free application KeePassX for keeping hordes of passwords manageable and storing the password database on an encrypted drive.

6. Keep software up to date, whether locally (your computers, tablets, phones) or on your hosting account. Remove unnecessary software that could potentially be exploited -- e.g. use as few plugins as feasible for scripts like WordPress, Joomla, Drupal and other content management systems. The same applies to your home computer -- remove unused software, or software that is commonly exploited like Adobe Flash, Adobe PDF applications, etc.

7. Practice safe browsing. When using the internet use an up to date browser -- we recommend Google Chrome or Mozilla Firefox and disabling Javascript, Flash, and other modules for sites unless explicitly necessary. Always use https when available. Software addons like "Adblock'" and "Flashblock" could mitigate some security problems.

8. Most of all, keep backups. Bad things happen and you'll want to ensure you've got a copy of your data to restore.

Note: Fused has subscribed to an Enterprise Akismet license that we can use on an unlimited number of sites. Any Fused customer can use the API key for free! Get in touch with anyone on the support team to ask for a copy of the Akismet API key. 

Preventing comment spam doesn't need to be hard, and the smart folks over at Automattic (the people behind WordPress) make it surprisingly easy with Akismet. Since Akismet is installed with every installation of WordPress, all you need to do it activate it: 

Activate the Plugin in WordPress:

  • Log in to your WordPress Dashboard
  • Click on Plugins
  • Once the page reloads, click Activate in the Akisment Plugin section 

Activate Your Akismet Account:

  • Next, click the gigantic Activate your Akismet account button

  • Next, click the I already have a key link

Enter Your Akismet API Key:

  • Fused is happy to provide an API key for our customers, free of charge. Just ask any support team member for a copy.
  • Enter the API key into the Akismet API Key field
  • Click the Save Changes button

That's it! You're all done!

In addition to the peace of mind from knowing Akismet is keeping a watchful eye for spam, you'll now have an Akismet Stats page in your Dashboard to peruse at your leisure.

Changing your password for your hosting account is easy!

Simply: 
1. Log into our Client Area
2. Select "Services > My Services" on the menu
3. Select the "View Details" link next to the account you want to change the password for
4. Select "Change cPanel Password" on the left navigation tabs. Type in your new password you'd like
5. Save changes

Within ten seconds you'll be able to use that password to access your cPanel account.


As an alternative, you can use the "Login to cPanel" links within our client area near that change password link.

There are a few things you can do to keep your website, account, or email safe:

1.) Most websites get hacked due to failure to update the scripts and plugins installed on a website. Always keep your scripts & plugins up to date! A few minutes to check and apply an update to PHP scripts can save you from headaches and hours of lost time.

2.) Always have an antivirus installed on your computer. Keep the antivirus updated. Some viruses "steal" email and FTP passwords that can then be used by the attacker to infect your website or do other nefarious things.

3.) Backups! Always keep your own backups! There's a Backup function in cPanel that's fast and easy to use. Accounts can be easily restored from the backup file if you accidentally delete something or your scripts get hacked. We also backup your site nightly, but it never hurts to have another copy.

4.) Use SSL for everything! Avoid insecure connections and ensure that your email and FTP clients are connecting using SSL. By default, all of our services support SSL and it's wise to take advantage of it.

Our system blocks bruteforce attempts to add an additional layer of security to our control panel, email, FTP, and SSH. If you've made multiple failed logins to your account and can no longer access your site or services, simply open a support ticket and provide us with your IP address.

To retrieve your IP address, try here.

Keep in mind that this ban only affects your computer or network, and all other visitors are able to see your site without issue. 

Here is the list of phone numbers and identifiers we use when communicating with clients and external world.

All other identifiers should be deemed as non-authoritative and should not be trusted.

Phone numbers
Please note that Fused does not have any public phone numbers to call due to the sheer amount of spam calls we receive, we do however have a great system to request phone calls from us — click here to request a call.

Number in E.164 format The same, in different formats Description
18445610777 +18445610777
(844) 561-0777
(844) 561-07-77
(844) 561.07.77

Outbound SMS notifications regarding such issues as:

  • Bulk mail authorization requests (bi-directional)
  • General communication outbound gateway
14234361415

+14234361415
4234361415
(423) 436-1415

Outbound office calls from our team from callback requests.

Please note that we will NEVER ask for your passwords over phone. 

Email addresses

Email address Description

This address is used by the following components:

  •  Helpdesk
    • Technical issues (tech support) 
    • Billing issues (sales)
  • Clients area
  • Domain renewals / expiration notifications
  • SSL certificates expiration notifications
  • Bulk mail notification requests
  • Antivirus scan results
  • PHP deprecated functions notifications
  • Resource overusage alerts