Knowledgebase : Technical Issues > Control Panel > Mail
   

Adding additional email accounts should prove rather simple, but you'll need to access your cPanel account. 

Here is how:

  1. Log in to your cPanel. You can go either directly or via our Client area under "Services" > "My Services" > select the active link next to your account.
  2. Click on the Email Accounts icon in the Mail panel of your cPanel interface.
  3. Enter the name of the account, the account's password and, optionally, the account's quota (amount of disk space the account can use) in their respective blank fields. (Example)
  4. Click the Create Account button.

That's it! You new email account has been created.

Note: The number of email accounts you can create is determined by your hosting package, and shown on the main screen of your cPanel interface. If you need the ability to add more email accounts than your hosting package allows, please contact us.

You have the ability to remove any added email accounts to your main account. The number of email accounts you have is controlled by your web host and shown on the main screen of your cPanel interface.

NOTE: You cannot delete the email account for the main cPanel user.

Here are the steps:

  1. To access the Mail Menu, click on the word "Email Accounts" on the main screen of your cPanel interface
  2. Click on the words "Add/Remove Accounts" to enter Mail Account Maintenance
  3. Click on "Delete"
  4. You will be taken to a page which asks you to make sure you wish to delete the account. Click on "Yes" to delete the account

If the account was created successfully, the following will appear (except it will contain the email address you are deleting rather than name@domain.com):
 
The e-mail account name@domain.com was successfully deleted.

Troubleshooting: Make sure you are not trying to delete the main email account as it cannot be deleted. Clicking on "No" on the confirmation page will cancel the process and the account will not be deleted.
 

You can use the Mail Menu to access one of the three web mail programs included in cPanel. These programs will allow you to read your email through a browser window without having to make any changes to the computer you are on or leave any email on the computer you are on.

 Here are the steps:

  1. To access the Mail Menu, click on the word "Email Accounts" on the main screen of your cPanel interface  
  2. Click on the words "Web Mail" to enter a screen where you can select the mail program you wish to use
  3. Click on the icon of the mail program you wish to use
  4. You will now need to login to the web mail program using the username and password for the email account you wish to use

You can also access web mail through the web mail icon on the main screen of your cPanel interface. Information about using each web mail program can be found in the web mail section.

Troubleshooting: Make sure to log out of web mail when you are done. If you do not log out, it may be possible for another user of the computer you are on to access and read your email.
 

You can use the Modify Mail Exchanger (MX Entry) function to change where a domain's email is delivered to. This allows you to have the email from one domain delivered to another domain.

Here are the steps:

  1. Click on "MX Entry"
  2. The current MX entries will be listed on this screen. Click on "Change an MX Entry" to modify one of those entries
  3. Select the domain you wish to change the entry for from the drop box
  4. Enter the new destination domain in the blank field and click "Change"

If the entry was changed successfully, the following will appear (except the domains listed will be the ones you are using):

MX Entry Saved

The MX entry for domain.com has been changed to domain2.com

The local mail configuration has been updated!

Troubleshooting: You will need to make the MX entry point to a domain that you are in control of so you can get the mail once it is sent to that domain. Invalid domain names will not work.

You can use email forwarders to send all email messages that are sent to an account to another account. If you have multiple email accounts, you can use forwarders to send all your mail to one place so you do not have to login to multiple email accounts to check your mail.

Here are the steps:

  1. Click on Forwarders to access the Forwarding Maintenance menu.
  2. To add a forwarder, click on Add Forwarder.
  3. Put the name of the email address you wish to forward from in the first blank field. For example: for name@domain.com, put name in the first blank field.
  4. Place the email address you wish the email to be forwarded to in the blank field.
  5. Click on Add Forwarder to add the forwarder. 

NOTE: If the forwarder was added successfully, the following will appear (except name@domain.com and name2@domain2.com will be the email addresses you have enter in the blank fields) :

 

All email sent to name@cdomain.com will now be redirected to name2@domain2.com

 Troubleshooting: Make sure you have spelled both email addresses correctly when adding forwarders.
 

Spam Assassin is an automated mail filter that uses a wide range of heuristic algorithms on mail headers and message body text to identify "SPAM" (unsolicited email). Once identified, the mail is tagged as "SPAM" for later filtering using the user's desktop mail client.

For more information, please visit the developer's website.

Here are the steps:

Click "Spam Assassin" within your main cPanel screen.

  • To enable Spam Assassin, click on "Enable Spam Assassin"
  • To disable Spam Assassin, click on "Disable Spam Assassin"
  • To configure Spam Assassin, click on "Configure Spam Assassin"

 

You can use email filters to send messages to certain places depending on their contents. You can use filters to sort mail between business and pleasure, delete unwanted mail, or sort mail in another manner.

Here are the steps:

  1. Click on account level filtering (for the entire account) or user-level filtering (for specific email addresses) to enter the Filter Maintenance menu
  2. To add an email filter, click on "Add Filter"
  3. Now select the part of the message that you wish the filter to look at from the first drop box
  4. Select how specific you wish the filter to be from the second drop box
  5. Enter the word(s) you wish to be used to filter in the blank field
  6. Enter the destination for email that matches this filter in the blank field next to "Destination." If you wish to have the email deleted, enter "Discard" in this field. To have the email sent to a different email address, enter that address in the field

If the filter was created successfully, the following will appear (except it will contain the information you have provided): 

A filter has been added that sends all mail header_subject: that contains offensiveword Discard

Troubleshooting: Type a message in the Filter Test box on the Filter Maintenance menu and click on "Test Filter" to see where the message will go. Use the word(s) from your filter(s) in this message to test if they work. 

The default email address will "catch" any mail that is sent to an invalid email address for your domain. All mail that is sent to an address that does not exist will go to the default email address.

Here are the steps:

  1. Click on "Default Address"
  2. To change your default address, click on "Set Default Address"
  3. Enter the new default email address in the blank field next to your domain name
  4. Click on "Change" to change the default email address


NOTE: If the change was successful, the following will appear (except name@domain.com will be the email address you have entered in the blank field):

All unrouted e-mail for cpdocs.com is now going to name@domain.com 

Troubleshooting: If you wish to have invalid emails send an error back to their sender, use :fail: as the new default address. If you wish to have invalid emails disappear, use :blackhole: as the new default address.

Please note: it is highly recommended you use :fail: as the default address and instead setup forwarders for addresses you wish to receive mail for.

You can use autoresponders to send a message back automatically to anyone who sends an email to a certain account. This can be useful for times when you are on vacation or unavailable, or if you have a generic message that you wish to send for a support email address. 
 
Here are the steps:

  1. Click on "Auto Responders" to enter the auto responder maintenance screen
  2. To add a new autoresponder, click on "Add Autoresponder"
  3. Enter the email address you wish to send the autoresponses from, the name you wish the message to come from, the subject of the autoresponse email, and the message in the respective fields
  4. If you wish the message to be displayed in HTML format, check the box next to HTML message
  5. Use the drop down box to select the character set you wish the autoresponse to appear in
  6. Click on "Create/Modify" to create the autoresponder

If the autoresponder was created successfully, the following will appear (except name@domain.com will be the email address you have created the autoresponder for):

Autoresponder Created

name@domain.com was successfully created.

Troubleshooting: Make sure you are using a valid email address in the Email field. Also, make sure you select the character set you are using in the autoresponse.