Knowledgebase

In case you received a letter from PayPal about their transition to SHA256 cert signing and G2 to G5 certificate authority swap, you don't need to worry.

Nothing needs to be done on your side. 

(There might be a slight (< 0.1%) chance you're using a very special IPN module. In that case, payments will be received by PayPal, but won't be reflected in your shop software. In this rare case, contact us.)

Thanks.

Fused uses a fairly complex setup for DNS for improved performance & redundancy. As a result, there's an extra step to retrieve the nameservers from our control panel. 

  1. Login to cPanel (the details should be in your 'new account information' email)
  2. Navigate to "View Cloud Nameservers"
  3. Select the domain name you'd like to retrieve the nameservers for.  

You can use these with your registrar. If we host your domain name, it's likely we've already got the nameservers set.


Note: Keep in mind that every domain name with Fused has a unique set of nameservers, so don't recycle these for other domain names.

To cancel a domain's auto-renewal:

  1. Login to our client area
  2. On the "Domains" menu, select "My Domains"
  3. On the list of domains, select "Manage Domain" next to the particular domain you wish to disable renewal for
  4. Select the "Auto Renew" tab and disable renewal on the next page.

If you have any questions contact our support team at support@fused.com or by requesting a phone call.

 

Enabling secure connections (SSL or TLS) within your mail client can make your email connection one step closer to secure.


After following these instructions your connection should be using SSL. Be sure to repeat it for any email accounts hosted at Fused.  

  1. Open Outlook
  2. On the menu, click "Tools," then "Account Settings"
  3. Select your mail account that's hosted by Fused and click "Change"
  4. Click the "More Settings" button, then choose the "Advanced" tab
  5. Then:
    Check the box marked "This server requires an encrypted connection (SSL)"
    Make sure that the Incoming server (POP3) port number is 995
    In the "Use the following type of encrypted connection list," choose TLS
    Make certain that the Outgoing server (SMTP) port number is 587
  6. Click "Ok," then click "Test Account Settings." Outlook should tell you that "all tests completed successfully"
  7. Close the "Test Account Settings" window
  8. Click "Next," then "Finish"

That should do it! If there are any further issues, please contact us.

If you suddenly experience all of your emails downloading again, here's a few possible culprits:

Quota

When an email account hits it's quota -- it cannot update the account cache file and essentially marks everything as unread.


To correct this:

  1. Login to your cPanel account
  2. Go to "Email Accounts"
  3. Ensure the account has enough storage allocated and isn't full. Adjust if necessary!
  4. Let the remainder of the emails download, mark them as read and it should correct itself

Ensuring there's enough quota available will prevent this issue. If your entire hosting account is near it's quota, reach out to us and we'll happily adjust it.

Outlook Profile Corruption

If you are using Outlook and are nowhere near your quota, it's possible that one of the .pst files in which Outlook stores email data got corrupted. To fix them, you'll need to follow instructions based on your particular version of Outlook. Microsoft has instructions to repair your Outlook profile.

Akismet is a spam filtering engine that analyzes incoming comments and prevents them from posting if they're spam. This can save quite a bit of time and effort in managing any WordPress site that has public comments. Fused would be happy to provide you with an Akismet key if requested, simply reach out to us.

Akismet Activation & Installation

Since Akismet is installed with every installation of WordPress, all you need to do it enable it: 

Activate the Plugin in WordPress:

  • Log in to your WordPress Dashboard
  • Click on Plugins
  • Once the page reloads, click Activate in the Akisment Plugin section 

Activate Your Akismet Account:

  • Next, click the gigantic Activate your Akismet account button

  • Next, click the I already have a key link

Enter Your Akismet API Key:

  • Fused is happy to provide an API key for our customers, free of charge. Just ask any support team member for a copy
  • Enter the API key into the Akismet API Key field
  • Click the Save Changes button

That's it! You're all done.

In addition to the peace of mind from knowing Akismet is keeping a watchful eye for spam, you'll now have an Akismet Stats page in your Dashboard to peruse at your leisure.

This article should describe how to use your Fused email accounts in conjunction with Gmail. By the end of the article, you should be able to setup Gmail to access your Fused accounts and use Gmail as your mail client. 

  1. Login to your Gmail account and click on the sprocket located top right then on "Settings"
     
  2. Click on "Accounts and Import" then on "Add a POP3 mail account you own"
  3. Input the email address you want Gmail to check then click on "Next Step"
  4. Connection settings

    Input your email address as the username.
    Input your Fused email account's password (the one hosted with Fused).

    For POP3 server input "mail.yourdomain.com"
    Port: 110

    Select "Leave a copy of retrieved message on the server." You must select this so Gmail doesn't delete the email from your account after fetching it.
    Optional: Label incoming messages if you want to keep track of what's being fetched from that account.

    Click on "Add Account."

See attached images for demo setup.

Step 1: Login to your Gmail account and click on the "sprocket" located top right then on "Settings".

If you'd like to improve mail deliverability, we recommend adhering to the following best practices.

Unsubscribe header

When sending mass-mail or mail that goes out in large quantities, we strongly recommend adding List-Unsubscribe header. This will improve mail deliverability and will help provide your users more comfortable reading experience.

For more info about this header, please consult RFClist-unsubscribe.com, and a couple of blog posts: one, two.

If you decide to include the header, please ensure the header is actually working as expected: the unsubscribe request goes through and is handled accordingly.

 

  1. Start Thunderbird and click on "Create a New Account." If it's the first time you open Thunderbird, you can click directly on "Skip this and use my existing email."
  2. Input your name, email address and password then click "Continue." Thunderbird will try to detect the email settings.
  3. Click on "Manual Config" even if Thunderbird found your email settings.
  4. You will need to edit your connection settings.

    For Incoming using IMAP  - for Server hostname you can use either "mail.yourdomain.com"  or "s#.fused.com" replacing # with your server number. Your server number is in your Account creation email.

    Port: 993 with SSL/TLS and Normal password selected for Authentication.

    For Outgoing using SMTP - for Server hostname use the same you used for IMAP, either "mail.yourdomain.com or "s#.fused.com" replacing # with your server number.

    Port: 25 or 587 with STARTTLS/TLS and Normal password selected for Authentication.

    Make sure you always use your full email address for Username. eg: john@yourdomain.com
  5. Confirm security exception if you set the hostname to "mail.yourdomain.com." You won't be prompted for this if you set it to "s#.fused.com"
    You will see a warning message again the first time you will send an email if the hostname for SMTP was set to "mail.yourdomain.com"

 

Check the attached images for demo setup.