Knowledgebase: Technical Issues
Enable SMTP authentication in iOS
Posted by David McKendrick on 18 September 2013 05:31 PM

Our systems require outgoing SMTP authentication to be enabled in order to send mail through our systems. Here's how you can enable it within most versions of iOS:

On your device... 
1. Select 'Settings' from the home page
2. Scroll down and Select 'Mail, Contacts, Calendars'.
3. Select the email account to modify.
4. Scroll down to 'Outgoing Mail Server' and click 'SMTP'.
5. Click on the 'Primary Server'.
6. Make sure the slider is 'On'.
7. Ensure that 'Authentication' is set to password.

Everything should then work, get in touch if you have any questions!

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