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Dec
15
Support Hours Dec. 21st through 27th
Posted by David McKendrick on 15 December 2016 04:23 PM

Beginning Wednesday, Dec. 21st, and ending Tuesday, Dec. 27th, we'll be taking our annual family times a hint more seriously.

Between those dates, support tickets will be responded to at-will — and it's expected to see at minimum 2-6 hour response times. As always, we'll continue to monitor servers perpetually throughout the holidays for emergencies & emergency tickets (which notify us via SMS), but minimizing our time spent staring at computers :)

We hope that you too take some time off to enjoy some well-needed & deserved rest, and we look forward to serving you again soon.

Wishing you the best of holidays from the entire Fused team.


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Dec
8
WHOIS Changes
Posted by David McKendrick on 08 December 2016 04:10 PM

Beginning December 1st, 2016, changing WHOIS details for a domain name via our client area will result in a domain name being locked for 60 days preventing transfer to another registrar. ICANN instituted this policy to prevent domain name theft, and, we think it's a step in the right direction as far as abuse is concerned. During the 60 day window, Fused does not have the ability to unlock a domain name for transfer.

We highly recommend always ensuring your domain contact information is up to date, but given this change it's particularly important.
Please review your domain name contact information:

1. Logging into our client area at https://clients.fused.com/clientarea.php
2. Navigating to domains > my domains.
3. From there, each domain has a drop-down link on the far right that allows you to 'Edit contact information' with ease.

As always, we'll be here if you have any questions. 

 


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Jul
28
3% discount on paypal & mail in payments
Posted by David McKendrick on 28 July 2015 10:40 AM

We're offering a 3% discount on paypal & mail in payments as of last week to help us both save some extra funds :)

To take advantage of the offer you'll likely need to change your default payment method:

Changing your default payment method is quick & relatively pain free.

  1. First, login to our client area at https://clients.fused.com/
  2. Next navigate to 'Update your details'. 
  3. Once there, there's a dropdown titled 'Payment Method'. 
  4. Change that to your preferred payment method & voila!

All subsequent invoices generated will be under that new payment method & should include a discount if you've selected mail in or paypal based payments.


Get in touch if you have any questions, we're standing by at support@fused.com

Thanks!

 


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